1. What materials do you use in manufacturing?

We use:

• Medical-grade stainless steel (German/French 420, 440, 316L)
• Titanium & tungsten carbide for specialized instruments
• High-carbon steel for extra durability

1. Are your instruments sterilized?

Yes! We offer:
✔ Pre-sterilized (EO/Gamma/Steam) instruments
✔ Non-sterile bulk-packed options

1. Do you comply with international standards?

Absolutely. Our instruments meet:
✔ ISO 13485, ISO 9001
✔ CE, FDA, and other regional certifications

1. Can I request custom-designed instruments?

Yes! We provide:
✔ Tailor-made surgical tools (CAD designs, prototyping, bulk production)
✔ Private labeling & OEM manufacturing

1. How long does custom instrument production take?

• Prototyping: 2-4 weeks
• Bulk production: 4-8 weeks (depending on complexity)

1. What is your minimum order quantity (MOQ)?

• Standard instruments: No MOQ (sample orders welcome)
• Custom/OEM orders: Discuss with our sales team

1. What are your shipping options?

We offer:
✔ Express Air (3-7 days)
✔ Sea Freight (15-30 days for bulk orders)
✔ Door-to-door delivery with insurance

1. How can I track my order?

You’ll receive a tracking number via email once shipped.

1. What payment methods do you accept?

• Bank Transfer (TT)
• Credit/Debit Cards (Visa, Mastercard, Amex)
• PayPal
• Letter of Credit (L/C)

1. What is your return policy?

• Defective products: Free replacement/refund
• Non-defective returns: Case-by-case basis

1. Can I visit your factory?

Yes! We offer:
✔ Virtual tours (live video call)
✔ On-site visits (by appointment)

1. How do you ensure quality control?

Every instrument undergoes:
✔ Material testing
✔ Dimensional inspection
✔ Functional checks
✔ Sterilization validation